Your Axial WES is Supported Around the Clock

Sometimes things go wrong. When they do, you can rest assured that Axial will make it right. 

Because Axial’s WES is the hub that integrates all of your operational systems, every installation is backed by 24/7/365 technical support. 

We staff a hotline that you can call whenever a system issue arises. Axial’s support experts triage your issues and engage the appropriate resources — including the controls team — to bring your issue to a fast resolution.

Additionally, Axial’s WES is programmed to self-monitor its operational status. In the event of a system failure or detection of connectivity issues, the WES promptly notifies the support team. This ensures maximum uptime for your operation.